What is the role of a "claims adjuster"?

A claims adjuster plays a critical role in the insurance industry by investigating claims made by policyholders after an incident occurs, such as an accident or loss. Their primary responsibility is to assess the details surrounding the claim, including evaluating the damage and gathering evidence, to determine the insurance company's liability. This involves reviewing policy details, the circumstances of the incident, and any relevant documentation or statements.

The knowledge and expertise of a claims adjuster are essential in ensuring that claims are handled fairly and accurately, and it also helps in preventing fraudulent claims. Their findings ultimately inform the insurance company's decision on how much compensation, if any, should be paid out. In contrast, the other roles mentioned involve different functions within the insurance industry, such as sales or policy pricing, which are not part of a claims adjuster's responsibilities.